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  • Welcome to,


    By using this site and app at ( (collectively, the “Site”), you accept these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use the Site. Except where stated otherwise, the term “Paired” and “” used on the Site shall be deemed to include Paired and its affiliates, subsidiaries, successors, and assigns. reserve the right, at its discretion, to change, modify, add, or remove portions of these Terms and Conditions at any time. Please check these Terms and Conditions periodically for changes. Your continued use of the Site following the posting of changes to these Terms and Conditions will mean you accept those changes.



    Orders submitted through are not fulfilled by does not sell alcoholic beverages. has partnered with a third-party licensed seller, License # 191347 (“LRS”) who sells alcohol through  The LRS is the sole party responsible for the sale of the alcoholic beverages and food products to the account member. The LRS is responsible for compliance with all applicable laws and regulations.

    Submitting an order through constitutes an agreement to all applicable LRS policies.

    Users who cancel their orders after the 20th day of any calendar month will be charged for that month’s shipment. If a user purchases a recurring subscription, that recurring subscription will be charged each month until the user cancels their membership. Within a calendar month a user may change, pause or cancel their membership up until the 20th of each month.





    Paired and owns and operates the Site “”, and is the copyright of Paired. Other registered, trademarks, related words, domain names and logos which are the property of Paired may appear from time to time on the Site. All other trademarks, product names and company names or logos featured on the Site which are not the property of Paired are the property of their respective owners. Paired trademarks may not be used without Paired’s express authorization and, without limiting the generality of the foregoing, Paired trademarks may not be used in connection with any products or services which are not Paired or authorized by Paired, or in any manner that is likely to cause confusion among customers or potential customers of, or in any manner that disparages, or discredits Paired and

    All material contained on the Site including the content, site design, text, graphics, and the selection and arrangement thereof are the copyright of Paired, unless otherwise expressly stated. No material from the Site may be copied, reproduced, republished, framed, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices. You may not display or provide for display pages from this Site in a frame. If you wish to link to this Site, please contact us to obtain our written approval. Failure to obtain such approval in advance is a violation of this agreement and an infringement of Paired copyright and other proprietary rights and is expressly prohibited. Modification of the materials or use of the materials for any other purpose than those described above is a violation of Paired copyright and other proprietary rights and is also strictly prohibited.


    You expressly agree that use of this Site is at your own risk.

    The Site, the services, and the information and/or materials herein are provided on an “as is, as available” basis. Paired makes no representations or warranties, either expressed or implied, of any kind with respect to the Site, its contents or the services offered therein including but not limited to the accuracy or completeness of any information and the security of the Site itself and the servers on which it resides.

    The Site contains hyperlinks to third party websites that has no control over, and makes no endorsements or representations of any kind regarding the products, services, business practices, content or appropriateness of content on such websites.  The User hereby irrevocably waives any claim against with respect to such websites. These linked sites are only for your convenience and therefore you access them at your own risk. You should contact the site administrator for the applicable third-party site if you have any concerns regarding such links or the content located on any such third-party site.

    By using the Site you agree that your exclusive and sole remedy is to stop using the Site and that you will not commence, maintain, continue or assign any action, claim or proceeding, of any type or nature, in any court, tribunal, or any other administrative or judicial type body or agency, against Paired or any of its respective shareholders, officers, executors, administrators, employees, agents, successors, assigns and insurers, affiliates and subsidiaries, as applicable, or any other person, company, corporation or other legal entity which might claim contribution or indemnity from any of the entities identified in this paragraph as a result of any matters arising from use of the Site. This is a comprehensive limitation of liability that applies to all actions, causes of action, contracts, claims and demands for damages, loss, suits, debts, sums of money, indemnity, expenses, interest, costs and claims of any and every kind and nature whatsoever, at law or in equity, which are connected to or arising out of your  use of the Site, or any information contained on it, or any hyperlink.


    To register and become a member of our Site, complete the registration form by providing your valid email address and creating a password to register your profile. You may also login or create an account using Facebook or Google. If at any time you no longer want to access the Site via Facebook or Google, please go to your Facebook or Google permissions in your personal profile and edit your preferences. Facebook and Google are considered third party sites per the definition outlined in this agreement.

    Each time your password or identification is used to access the Site; you will be deemed to be using the Site and has no obligation to investigate the authorization or source of any such access or use of the Site. At all times you are required to use the Site in a manner consistent with these Terms and Conditions.

    You will be solely responsible for all access to and use of this Site by anyone using your password and identification whether such access to and use of this Site is actually authorized by you, including without limitation, all communications and transmissions and all obligations, including, without limitation, financial obligations, incurred through such access or use.

    You are solely responsible for protecting the security and confidentiality of your password and identification. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.

    At the time of your first order on, we will request your shipping and payment information. Where permitted by applicable law, you agree that we may update your payment information with information your bank or credit card issuer may supply, or other information available to us. All such Personal Information is subject to our Privacy Policy, which is hereby incorporated into these Terms and Conditions.

    As a registered member of the Site, we may send you emails promoting any special offer(s), including third party offers, as well as weekly newsletters, unless you opt-out at any time either in your account settings, by using unsubscribe buttons in emails you receive from us or by emailing us at indicating that you would like to unsubscribe from marketing emails.

    BILLING AND ACCOUNT INFORMATION has partnered with a third-party licensed seller, License # 191347 (“LRS”) who sells alcohol through  The LRS is the sole party responsible for the sale of the alcoholic beverages and food products to the account member. The LRS is responsible for compliance with all applicable laws and regulations. Submitting an order through constitutes an agreement to all applicable LRS policies.

    You agree that by placing an order on the Site and agreeing to these Terms and Conditions, you are entering into a binding contract with and its third-party licensed seller, License # 191347 (“LRS”) and agree to pay all charges that may be incurred by you or on your behalf through the Site, at the price(s) in effect when such charges are incurred including, without limitation, all shipping and handling charges. You may be charged local tax, if applicable. We are not responsible for any fees or charges that your bank or credit card issuer may apply. If your bank or credit card issuer reverses a charge to your credit card, through its third-party licensed seller, License # 191347 (“LRS”) will bill your account directly and seek payment by another method including a mailed statement.

    The risk of loss and title for items purchased by you passes to you upon our delivery of the items to the carrier. Replacement of products and credits to your account for shipped merchandise claimed as not received are subject to our investigation, which may include postal service notification. We will replace products and credit your account at our discretion.

    We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased by you. If we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

    You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) utilized in connection with any purchase transaction. By submitting such information, you grant to the right to provide such information to bank or credit card issuer for purposes of facilitating the completion of transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgement or completion of any purchase transaction.


    Recurring monthly subscriptions are renewed each month on the anniversary date of the original subscription purchase. Users who cancel their orders after the 20th day of any calendar month will be charged for that month’s shipment. If a user purchases a recurring subscription, that recurring subscription will be charged each month until user cancels their membership. Within a calendar month a user may change, pause, or cancel their membership on or before the 20th of each month. This is within the Subscriptions page under your account details. Refer to Shipping document and FAQ’s for detailed information.


    We cannot guarantee the availability of any products or items described on the Site and some may not be available at all at due to unavailability of supply, space limitations or for other reasons. All prices shown are before any applicable taxes and fees. reserves the right to limit quantities and to correct errors or omissions prior to processing an order request.

    While is committed to provide accurate product and pricing information, pricing or typographical errors may occur. We do not warrant the accuracy of any specifications, pricing, warranty or other product information contained in this Site and any information included is subject to change by at any time. Without limiting the generality of any other terms and conditions on this Site, does not accept liability for any errors or omissions which may be found on this Site or for unavailability of any product.




    Once your order has been received by the shipper (LRS License # 191347), your order will be shipped to the address provided. We recommend providing a business or residential address where someone will be available to sign for the shipment. Once the shipper has accepted your order request, changes to the shipping information may not be possible, and, additional fees or penalties may apply. Also, if the package cannot be delivered to the shipping address provided, additional fees or penalties may apply. In store pick up is also available by selecting this shipping option at checkout. Please review the shipping policy for more information.




    Damaged product: If a product is damaged upon delivery and we have received a photo of the broken bottle within 7 days of receiving an order to a refund will be provided to your account within 30 days.

    Corked bottle: If you receive a wine that is off or corked, and you have contacted us within 30 days of receiving your order, you will be required to return the bottle to our mailing address (at least ¾ full bottle). A refund or a replacement will be offered to you. We reserve the right to cap corked bottle returns to two refunds in a calendar year.

    Dislike a bottle: We are unable to offer a refund on wines that a user dislikes. Wines have been chosen for their unique and interesting wine characteristics. Any user can customize their monthly bundle package by taking our quiz You can choose your own personalized wine bundle package monthly or recurring, curated by our sommelier team based on your unique tasting profile, which will greatly reduce the chance that you may receive a wine that isn’t to your tasting preference. Returns: Refer to Shipping document for Terms and Conditions.


    The product information featured on the Site is for general informational and educational purposes only and should not be relied on as professional advice. You are responsible for reviewing and understanding all product labels, especially as they concern alcohol content, ingredients and allergen warnings, packaging inserts and instructions, and all manufacturer directions and warnings concerning products purchased from Nothing contained on the Site is not intended to provide specific advice for you and should not be relied upon in that regard. Use of the Site or the App is not meant to serve as a substitute for professional advice. You should not act or rely on the Information without seeking the advice of a professional.



    If you send creative ideas, photos, videos and content from our virtual wine tastings, suggestions, proposals, plans or other materials, whether online, by email, by postal mail, or otherwise (collectively, “Submissions” which can include photos and videos, virtual tasting events), whether at our request or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any Submissions that you forward to us.

    We are under no obligation (i) to maintain any Submissions in confidence; (ii) to pay compensation for any Submissions; or (iii) to respond to any Submissions. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, defamatory or otherwise objectionable or violates any party’s intellectual property of these Terms and Conditions.

    You agree that your Submissions will not contain unlawful or obscene material or contain any computer virus or other malware that could in any way affect the operation of the Site. You agree that your Submissions will not violate any right of any third party, including copyright, trademark, privacy or proprietary right. You are responsible for all Submissions you contribute, in any manner, to the Site, and you represent and warrant you have all rights necessary to do so, in the way you contribute to it. You are responsible for all your activity in connection with the Site.

    Paired takes no responsibility and assumes no liability for any Submissions submitted or posted by you or any third party.



    SECURITY AND PRIVACY is committed to protect the security and privacy of any information you provide over the internet to However, because of the inherent nature of the internet, cannot guarantee that this information will not be improperly accessed or used by third parties. You are submitting this information over the internet to at your own risk. For further information please refer to the Privacy Policy of this Site.


    As part of our order processing procedures, we may screen received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized, or illegal activity, we may reject your order or we may contact you at the phone number or email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.


    You agree to indemnify, defend, and hold harmless Paired and, its shareholders, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms and Conditions or any activity, including negligent or wrongful conduct, related to your use of the Site.


    The Site is controlled by from its office within the Province of British Columbia, Canada. This Site can be accessed from all provinces and territories of Canada, as well as from other countries around the world. As each of these places has laws that may differ from those of the Province of British Columbia, Canada, by accessing this Site, you agree that all matters relating to access to, or use of, the Site, or any other hyperlinked website, shall be governed exclusively by the laws of the Province of British Columbia and the laws of Canada applicable to the Province of British Columbia, without regard to the conflicts of laws principles thereof. You also agree and hereby submit to the exclusive personal jurisdiction and venue of the courts of the Province of British Columbia and acknowledge that you do so voluntarily. You are responsible for complying with your own local laws.



    You may not assign, delegate, or transfer these Terms and Conditions or your rights or obligations hereunder, or your Site account, in any way without prior written consent.


    We may transfer, assign, or delegate these Terms and Conditions, and our Privacy Policy, along with our rights and obligations herein, and thereto without consent.


    The Terms and Conditions on the Site constitute the entire agreement between you and Paired.

    If any parts of any Terms and Conditions are held to be indefinite, invalid, illegal or otherwise voidable or unenforceable, the other parts of those Terms and Conditions will not fail on account thereof, and the balance of the Terms and Conditions will continue in full force and effect.

    Paired’s delay or failure in exercising any right or remedy under the Terms and Conditions or elsewhere shall not constitute a waiver of such right or remedy.




    This Contest is open to legal residents of Canada (except Quebec). VOID WHERE PROHIBITED BY LAW. Employees of and, where applicable, the Contest Sponsor (“Contest Sponsor”), their respective parents, affiliates, subsidiaries, advertising and promotional agencies, and the immediate family members and those with whom they are domiciled each are not eligible. All contests will be subject to the age of majority in each province, with a minimum age requirement of 19.

    How to Enter

    The Entrant must fill out the appropriate Contest entry form or follow Contest directions in full to be eligible.

    By entering the Contest, the Entrant consents to the release of his/her name. The Entrant declares to have complied with the Contest Rules. Further, the winner must conform to all directions given by the Contest organizers or his/her participation in the Contest will be denied.

    All entries become the property of and will not be returned to entrants.

    Contest Period

    All entries must be received by 5:00 p.m. (Pacific standard time) on the advertised deadline date of the Contest.


    The prize is neither refundable nor transferable and cannot be extended. Documents once issued in the name of the winner are not transferable or refundable. Note that any and all applicable taxes and issuance fees are the sole responsibility of the winner.

    Prize must be accepted as awarded and no cash equivalent is available. No substitution of prizes is permitted except by or contest sponsor at its sole discretion. /Contest Sponsor reserves the right to substitute any prizes with another prize of equal or greater value. Prizes are non-transferable and are not redeemable for cash or credit.

    Winner Selection and Qualification

    A random draw will be executed by /Contest Sponsor for the prize from all eligible entries received on or before the Contest closing date. The odds of winning a prize will depend upon the total number of eligible entries received on or before the applicable Contest closing date. A selected entrant who has not successfully filled all the mandatory fields will be deemed to have forfeited the prize and Sponsor shall be entitled to select a new name from the qualified entrants. Prize winners will be emailed or phoned and may be required to complete and return a release form in order to redeem their prize. Return of email notification as undeliverable after 3 attempts or return of mailed prize as undeliverable will result in forfeit of prize. By entering this Contest the entrants automatically agree to accept and abide by these contest rules.

    The rules will be posted at all times at

    Unless otherwise specified, users can enter an unlimited amount of entries. Those abusing the entry policy will be disqualified or restricted at Contest Sponsor’s discretion.

    Limitations of Liability

    If, for any reason, the Contest is not capable of running as planned, Sponsor reserves the right at its sole discretion to cancel, terminate, modify, or suspend the Contest. Except as expressly warranted herein, the Prizes are provided to winners as-is without further warranty of any kind.

    In no event shall contest entities be responsible hereunder for any incidental, consequential, special, or indirect damages.


    • Cancelling of a virtual tasting event – reserves the right to change the date and time of any virtual event, and cancel any virtual event based on circumstances beyond the control of the staff schedule to attend or host said event.
    • All attendees for any virtual tastings expressly represent and warrant that they are 19 years of age or older at the time of the virtual tasting. assumes no responsibility for any attendees who injure themselves, or others, through attending the virtual tastings. User agrees to participate and assumes all liability associated with the consumption of alcohol.
    • Zoom Terms and Conditions (3rd party website) – please refer to the following website link for terms and conditions of using Microsoft Zoom software.
    • Participation is voluntary and optional, and customers are in no way obligated to attend or participate in virtual tastings. Additionally, customers may decide not to consume alcohol and use the tasting as an informal learning tool.


    When you invite friends to register for an account at, you will receive 5000 Paired Points (commonly referred to as Paired Points) equivalent to $5 CAD credit for each friend or family member who makes a qualified first purchase. Your friend or family member must be a new member of and live in a different household. This offer excludes returning or existing members.

    You will only receive Paired Points for your friend or family member’s first qualified purchase if the purchase was a result of an invite from you via an authorized referral method. If your friend or family member does not click on the personal referral link in their invite email or other invite mechanism to accept your invitation, you may not receive Paired Points There is an expiration date of 12 months for each promotional code created and shared through

    A qualified purchase is considered a purchase on the Site. There is a limit of 5 redemptions per promotional code created that you could earn Paired Points. Paired Points will accrue with every eligible friend or family member you refer. You can track your Paired Points by visiting the Rewards tab in My Account on

    If two people refer the same friend or family member, the member who sent the link that is used to create the new member’s account will be considered the referring member, regardless of which link was sent to the new member first. There is a limit of one new email address to earn 5000 Paired Points that is registered on Both the sender and recipient of the new account will initially receive 1500 Paired Points, which will convert to 5000 Paired Points on the first purchase of $50 or more.

    You may not use spam or send unsolicited emails to people that are not your friends or family members in order to collect Paired Points and you may not collect Paired Points by posting on message boards or other online venues in violation of such venues’ terms of use.

    See the Privacy Policy for how personal information is stored in connection with the referral program.

    Spending Paired Points on the Site

    Paired Points are valid for 12 months from issuance. Your Paired Points are automatically applied to your purchases at checkout in the order in which they expire (i.e., first to expire will be applied first).

    You can check the number of Paired Points you have earned and their associated expiration dates at any time by visiting the Rewards tab in My Account.



    Eligible Points Legend:

    Earning Reward Points – 10 points = $1

    Redemption of Reward Points – 1000 points = $1 off

    Partial redemption at checkout is enabled.

    The minimum number of Paired Points that must be reached before they can redeem is 10,000 Paired Points = $10 off

    General and Cancellation

    Paired Points are issued to a single account holder at our discretion and cannot be transferred between accounts or between users. Paired Points cannot be bartered, exchanged or sold.

    Paired Points are a promotional offer and are not payment instruments. Paired Points are issued without any exchange of money or value from you and you have no vested property right or interest in them.

    Paired Points have no cash value by themselves; they are only deemed to have a notional cash value (10 points is equivalent to $1 cash) if they are used in connection with an eligible purchase on our Site.

    We reserve the right to limit or cancel your Paired Points in our sole discretion if we determine that you have violated these Terms and Conditions, including through fraudulent or misleading referral activity (for example, by inviting fake people or individuals with whom you do not have a personal or family relationship to join, using false names, using multiple email accounts or email addresses, impersonating another person or otherwise providing false or misleading information to us) or if we terminate your account for any reason. You may also be liable for civil and/or criminal penalties under applicable law.

    Changes to Paired Points Terms

    We reserve the right in our sole discretion at any time and without prior notice to you, to add to, remove or otherwise change the terms applicable to the issuance and use of Paired Points. Such changes may include, without limitation, how you may earn and spend Paired Points, how long Paired Points last, minimum purchase amounts with which Reward Points may be used and the lifetime maximum amount of Reward Points that you may earn.


    You agree that additional terms and conditions may apply to specific products, orders or your use of certain portions of the Site, including with respect to ordering, shipping and return policies, product review guidelines, refer a friend program, which are made part of these Terms and Conditions by reference. If there is a conflict between these Terms and Conditions and the additional terms and conditions, the additional terms and conditions shall apply.


    Questions about the Terms and Conditions should be sent to us at: Paired, 388-2416 Main Street, Vancouver BC, V5T 3E2, email:, 1-866-205-8855.

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